01 May 2023
I took a cruise with this company on Kontiki in November and starting out it just began a little interesting. My roommate and I were given a room on the bottom floor behind this heavy porthole door. We were super happy with a place to sleep, but overall, when taking stock our room was not even close to comparable to everybody else's on our tour for the same price. This further complicated the situation when during the stay water started leaking out of the ceiling attracting a good deal of mosquitoes and a heavy dripping noise all evening. When we brought up this issue, they tried to fix it, then decided to change our rooms to one just across the hall. The problem with the move was that it made me feel super uncomfortable since we had to displace employees into the room that was practically flooding. Besides that, we were not offered any true apologies or anything for the uncomfortable situation. The employees were very sweet on a day-to-day basis and the time in the shared areas was comfortable. The Wi-Fi, however, was not totally functional in anywhere except for the lobby.